Thursday, May 26, 2016

Dak Adalat - Customer Grievance

The Department of Posts will conduct a regional-level Dak Adalat at 11 a.m. at the Head Post Office here on June 20 when grievances of customers would be heard in person. 

Customers can send their complaints to S.A. Mujeeb Basha, Assistant Director (RPLI and INC), Office of the Post Master General, Central Region, Tiruchi 620 001, on or before June 8. If the complaint is about a postal article, the complaint should contain full details such as date and time of posting, full address of the sender and addressee, registration receipt number with date and office of booking for MO, VP, registered, insured or speed post articles.

 If the complaint is about savings schemes,postal life insurance or rural postal life insurance, it should contain the details of the recovery, account number, name and full address of the depositor/insured, name of the post office and any reference of the Postal Department . 

Only those cases which have already been taken up with the divisions or units but have not been resolved to the satisfaction of the complainant would be taken up at the divisional level. No fresh cases will be entertained. 

Complaints could be sent through ordinary or registered post. Grievances sent through private couriers will not be accepted. The covers should be super scribed as Dak Adalat – June 2011, says J.Charukesi, Postmaster General, Central Region, Tiruchi.
Source : The Hindu


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